Through the years of Sylvia's counseling experiences she found that many of the problems that people experience are the conflicts that they experience with other employees or family members.

Sylvia continued her training and education and became a Mediator to give her the special skill sets to work with individuals in conflict.

And again out of her creativity and need to help people resolve their problems, Mediation & More was created.

As a mediator she specializes in helping individuals resolve differences and get to better terms of relating and working together. This can involve any combination of individuals including friends, families, couples or work associates.

What is Mediation?*

HandshakeMediation is a process by which an impartial third party assists people in a dispute to explore and understand their differences and if possible, settle them. The parties, with assistance, form the terms of new agreements.

This practice and skill application is of great value in the workplace and makes sound business sense. These skills can offer a significant contribution toward the success of people at all levels of the organization.

Conflicts at work are likely to build walls between people who are supposed to be working together. Without appropriate attention, a dispute can kill a relationship or infect a whole team. People, who should be turning toward each other, turn away. These principles and practices can be applied to key personal relationships such as friends, couples, and families.

What Do Mediators Do?

  • Remain impartial, don't judge
  • Listen and help people listen to each other
  • Help people communicate
  • Create a safe environment
  • Manage conflict constructively
  • Help people think creatively about solutions

Benefits of Mediation in the Work Place

Cutting the cost of conflict - the stress, illness, and staff loss that affects the bottom line. Mediation can reduce stress, get people back to work and keep people collaborating, whether they consider themselves to be "friends" or not.

Diverting conflicts away from adversarial procedures. Where mediation is available, fewer people choose to proceed with formal grievances.

Getting workplace relationships back on line using mediation skills - there can be practical solutions to complex issues.

Enhancing communication - helps people understand each other about what is needed and why things may have gone wrong in the past.

Stimulating healthy dialog and avoiding stagnation. If people feel safe enough to talk and express their view, they will be better able to adapt to organizational change.

Fostering dignity at work. Everyone needs comfort, respect, and allowance for differing and independent viewpoints.

Key Ingredients of Interactive Mediation

People in conflict are usually not functioning at their best emotionally. Strong feelings of anger, frustration, despair, guilt, and hurt often prevent good people from moving forward, without help.

Interactive mediation recognizes feelings and gives individuals a chance to be seen and heard and accepted without judgment. This allows for movement forward and creates the potential for transformation.

Steps in Mediation

  • ONE - Consultation
    Assessment of Issues
    Summary of Findings
    Proposed Map of the Process
  • TWO - Working with parties in conflict, separately
  • THREE - Joint Mediation
  • FOUR - Moving ahead with proposed agreements and relationships
  • FIVE - Follow up as needed

Activities and processes are streamlined to meet your specific needs.

Other services available include education and training on related topics and group processing and consultation.


* Material about mediation is used by permission of John Crawley and Katherine Graham, from their publication Mediation for Managers, NB Books 2002.

Sylvia Tilton-Smith
500 Wessel Drive
Suite 2C
Fairfield, Ohio 45014
Phone: (513) 333-5800
Fax: (513) 741-4731
E-Mail Sylvia